Our fully equipped repair department ensures fast and efficient service
No one knows your repair needs better than our trained specialists. An integral part of our product support is our repair service, fully equipped to turn around your request quickly and effectively.
Advantages
Special tooling for all product models
Fully equipped service department to ensure factory specifications
Large inventory of high quality seals and bearings
Full access to quality control equipment to ensure your product is returned to original factory specifications
Authorized repairs come with a warranty
Repair Process
To quickly service your repairs needs, Helac Corporation's Repair Team follows this quality control process:
Contact Helac's Repair department by phone, email or online using the Return Material Authorization (RMA) form. Please include your Serial Number and a brief description of your problem.
Send service estimate to customer
Receive Purchase Order from customer
Send RMA to customer
Test all actuators on a hydraulic test bench
Inspect products to further diagnose problems
Send revised quote if needed
Assemble parts
Test all functions on hydraulics bench
Paint
Return to customer
Follow-up with customer to ensure complete satisfaction
